Refund policy

Last updated: October 31, 2026

We want you to be satisfied with every purchase from Faynhome. If you are not fully happy with your order, you may request a return within 14 calendar days from the date you receive your items.

This 14-day window is your statutory right of withdrawal under French consumer law. You are not required to provide a reason to return an item. When you submit your return request, you may share your purchase details, purchase proof, and photos of the product to help us process your request faster. Your feedback about your experience is welcome but optional.

Our return address is: Faynhome 4 Route de Fouranges, Saint-Pont, 03110, France

Please do not send returns to this address without prior written approval from our support team. Unauthorized returns may not be processed.

Return Eligibility

To qualify for a return, items must be unused, in resalable condition, and returned with all original packaging, tags, and accessories intact. We cannot accept returns for items that show signs of use, water damage, improper handling, or modification.

How to Start a Return

To request a return, email our support team at info@faynhome.my or send us a message via the contact form on our website. Our team will review your request within 2 business days. If approved, we will send you step-by-step return instructions.

Return Shipping Costs

Return shipping fees are the responsibility of the customer, unless the return is due to a manufacturing defect, an error on our part, or damage that occurred during original delivery. If we confirm the issue is our responsibility, we will provide you with a prepaid return label.

Refund Processing

Once we receive and inspect your returned items, we will process your refund within 1 to 2 business days. The refund will be issued back to your original payment method, and typically takes 7 to 10 business days to appear in your account. The exact timing depends on your payment provider’s internal processing schedule, which is outside of our control.

You will receive a confirmation email as soon as your refund has been issued. If you do not see the refund in your account after 10 business days, please contact your payment provider directly for status updates.